Effective September 1, 2026
Private Pilot Terms
These terms govern access to the PropertyWatch private pilot and operational communications sent through it. By creating or accepting an account, you confirm that you are authorized to act for the company associated with the workspace.
1. Pilot access
The service is an evaluation release for invited organizations. Features, data sources, and availability may change during the pilot. You must provide accurate account information, protect your credentials, and promptly deactivate access that is no longer authorized.
2. Operational tool—not legal advice
PropertyWatch organizes property, compliance, hearing, and evidence information. It is not a law firm, does not create an attorney-client relationship, and does not promise any agency, hearing, or case outcome. Official agency records and applicable law remain authoritative.
3. Your review and filing responsibility
You are responsible for confirming each property, record, deadline, defense statement, exhibit, and recipient before relying on or submitting it. Automated extraction and recommendations are working drafts that require human review. You remain responsible for filing on time through the appropriate official channel.
4. Authorized contacts and acceptable use
You may use the service only for lawful property-management and compliance purposes involving properties and organizations you are authorized to manage. Before adding or contacting a tenant, occupant, vendor, contractor, super, employee, or other building contact, you must have authority to use the person’s information for the intended operational purpose. You may not attempt to bypass access controls, interfere with the service, misuse third-party data, send unlawful or deceptive communications, or upload unlawful or malicious material.
5. Email, SMS, and MMS communications
Operational communications may include account notices, building alerts, repair and work-order updates, access coordination, inspection or appointment scheduling, document or photo requests, and related customer-care messages. These communications may be sent to landlords, managers, staff, tenants, occupants, vendors, supers, contractors, and other authorized building contacts. SMS or MMS messages are sent only after an applicable consent record is obtained. Message frequency varies, and message and data rates may apply. Consent is not a condition of purchasing, renting, or receiving a service. Recipients may reply STOP to opt out of text messages or HELP for assistance. Notifications are a convenience and do not replace emergency services, official notices, or the user’s own deadline controls.
6. Communication responsibility
The organization initiating a communication is responsible for selecting the correct recipient, providing accurate sender and property context, honoring language and channel preferences, and ensuring that each message is lawful and appropriate. Marketing or promotional messages require separate authorization and may not be mixed into an operational consent flow. PropertyWatch may suppress delivery after an opt-out, invalid destination, carrier rejection, suspected abuse, or other compliance concern.
7. Documents and data
You authorize PropertyWatch to store and process the records you submit, receive, or connect so the requested features can operate. You represent that you have the right to provide those records. Official-source captures, uploaded evidence, and photos received by MMS remain subject to their source terms, consent requirements, and applicable law.
8. Prohibited conduct
You may not use PropertyWatch to send spam or unlawful calls or messages; contact a person after an applicable opt-out; impersonate another person or organization; harass, threaten, discriminate, defraud, or mislead; distribute malware or prohibited content; scrape or export information without authorization; probe or bypass security or usage controls; interfere with other users; overload the service; resell access without written permission; or use automated features in violation of law, provider rules, or a recipient’s instructions.
9. Safety controls, suspension, and termination
PropertyWatch may rate-limit, quarantine communications, require additional verification, revoke sessions, temporarily lock an account, suspend features, or deactivate access when automated or human review identifies suspected credential attacks, fraud, unlawful communications, repeated opt-out violations, carrier complaints, security threats, excessive resource use, nonpayment, or other material misuse. Restrictions may occur without advance notice when necessary to protect recipients, users, providers, data, or the service. Except where prohibited by safety, law, or an active investigation, an affected customer may request human review. PropertyWatch may preserve relevant consent, security, billing, and audit records and may report unlawful conduct when legally required.
10. Third-party services and official data
PropertyWatch depends on public agencies, telecommunications carriers, email providers, mapping services, payment or storage providers, and other third parties that PropertyWatch does not control. Their records, availability, delivery decisions, fees, and terms may change. A successful transmission or provider receipt does not prove that a recipient read or acted on a communication.
11. No warranties
To the fullest extent permitted by law, the private pilot is provided “as is” and “as available.” PropertyWatch disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. PropertyWatch does not warrant uninterrupted operation, error-free data, successful message delivery, legal compliance by a customer, avoidance of fines, completion of repairs, or any agency, vendor, tenant, hearing, filing, or enforcement outcome. PropertyWatch is not an emergency service; call 911 or the appropriate emergency provider when immediate danger exists.
12. Limitation of liability
To the fullest extent permitted by law, PropertyWatch and its owners, personnel, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, fines, penalties, missed deadlines, unsuccessful filings, failed communications, property damage, or third-party conduct arising from use of the service. PropertyWatch’s aggregate liability arising from the private pilot will not exceed the greater of the fees the customer paid for the service during the twelve months before the event giving rise to the claim or one hundred dollars. These limitations do not apply where liability cannot lawfully be excluded or limited.
13. Customer responsibility and indemnification
The customer organization is responsible for its users, recipients, properties, instructions, content, consent records, filings, communications, and use of automated suggestions. To the fullest extent permitted by law, the customer will defend, indemnify, and hold harmless PropertyWatch and its owners, personnel, and providers from third-party claims, losses, penalties, and reasonable costs arising from the customer’s unlawful content or communications, lack of authority or consent, misuse of personal information, violation of these terms, or infringement of another person’s rights. This obligation does not apply to the extent a claim results from conduct for which indemnification cannot lawfully be required.
14. Changes and contact
Material changes will be identified by a revised effective date and, when appropriate, presented for renewed acceptance. Questions about pilot access, messaging assistance, or an account restriction may be sent to alerts@propertywatch.tech.