NYC agency monitoring
Bring supported agency matters into the building record. Review the source and assign the follow-up.
Explore PropertyWatch
Violations. Repairs.
Conversations.
Connected.
See the issue. Give it an owner. Keep the conversation and the evidence with the building. Explore the tools for your whole working day.
Private pilot · feature scope confirmed at onboardingSee the workflow
What does your
building need today?
Choose a situation. See how the work fits together.
Pilot workflow
DSNY Ticket Fighter
Build the case. Keep the history.
Open the summons, gather the supporting photos and prepare a statement without starting a new folder for every step.
Explore Ticket FighterDSNY case workspaceIllustrative sample
Sample sanitation summons
- 01Summons · source record attached
- 02Evidence · photos ready for review
- 03Working statement · draft
- 04Submission · awaiting your review
Example workflow · not customer data
- 01Review the summons
- 02Organize the evidence
- 03Prepare the response
- 04Record the outcome
Private pilot. Feature availability, source coverage and permitted communication channels are confirmed during onboarding.
The feature library
Find what your
team needs next.
Pilot workflows are reviewed for your portfolio. Controlled pilots need additional eligibility and provider setup. Upcoming features are still in development.
Talk through your portfolio01
See what needs attention.
Agency records, deadlines and a portfolio view that leads you to the next action.
HPD violations
Keep the housing-code record, correction work and supporting evidence together.
DOB violations & complaints
Review supported changes without losing the property context or the next task.
Deadlines & reminders
See hearings, due dates and assigned follow-up in a shared compliance calendar.
Portfolio attention
Start with the buildings that need review, then open the matter and its history.
02
Give every case a working file.
DSNY Ticket Fighter puts preparation, evidence and the case history within reach.
DSNY Ticket Fighter
Organize the summons, photos, working statement, submission record and later decision in one case workspace.
Reviewed form assistance
Prepare supported official forms with reviewed case data. You review and submit the final response.
03
Keep the repair moving.
Give the job an owner, connect the vendor and retain the evidence of what happened.
Tasks & work orders
Connect the issue to assignments, access details, progress and completion evidence.
Vendor coordination
Keep the chosen vendor, contacts and job history close to the work.
Scheduling & dispatch
Coordinate the people, property access and timing behind an assignment.
Inspections & recurring work
Plan property checks and preventive routines, with findings and follow-up in the record.
Costs & approvals
Retain estimates, approval decisions and recorded costs with the repair.
Assets & projects
Connect equipment history, warranties and project tasks to the building.
AI Maintenance Coordinator
Planned rollout of assisted follow-up and vendor reply handling. Release and channel verification are pending.
04
Keep the conversation with the job.
Property context for messages and calls, instead of another disconnected thread.
Two-way SMS, MMS & email
Review operational conversations, photo replies and available delivery records in a building-aware workspace. Approved channels require setup.
People, units & access
Connect the right tenant, staff member or vendor with the unit and property they concern.
Voice & AI assistance
Controlled voice desk for interpretation, a receptionist and on-call help. Provider setup, permissions and pilot eligibility apply.
05
Have the record ready.
Photos, documents and decisions your next manager can actually find.
Documents & evidence
Retain case files, work photos and supporting documents in the relevant property workspace.
06
Connect the building itself.
Upcoming equipment signals, designed to lead to property follow-up. Hardware compatibility is under review.
Sump-pump alarms
Prototype connections for supported pump and water-level signals, linked to the property that needs attention.
Boiler & heating faults
Planned fault monitoring and property follow-up for supported heating equipment.
Equipment integrations
A developing connection layer for supported alarm sources and building systems. Monitoring only.
Heat-Timer prototype
Compatibility research and integration prototyping. No active integration or vendor partnership is promised.
tekmar prototype
Compatibility research for supported controller signals. Devices and pilot scope still need review.
Make the comparison count
Bring your hardest
property workflow.
Compare how the agency record, case preparation, repair, conversation and closeout fit together. Then request a pilot scoped to the work you actually need.
Compare PropertyWatchInvitation-only beta
Put PropertyWatch
to work.
Tell us about your portfolio. We’ll confirm pilot availability and help you get started.
Request an invitationRequesting access creates no account or subscription charge.